Outreach: Lost for Words - Managing Difficult Conversations, North Devon Hospice, Wednesday, 20. March 2019

This session will equip the attendee with simple yet effective communication skills to enable open conversations with those believed to be in their last year of life. Attendees will learn strategies to overcome barriers and facilitate discussion.
Skills learned in this session empower the healthcare professional to keep the individual at the centre of their care and is relevant to all settings.
Entry requirements: There are no prerequisites for this course.
Time: Registration from 12.45pm. Course runs 1 - 4.30pm

To consider and reflect on the successes and difficulties we have experienced in opening and maintaining a conversation about end of life care.

To use a simple communication model to give us confidence when embarking upon conversations about end of life care

To consider the importance of inviting and allowing the person to make their own personal end of life care plan

To have an understanding of the effects of barriers to communication and how to overcome these

To consider how we can best respond to unexpected questions about end of life

“A great course, with skilled tutors. I have gained knowledge on communication and developed a better understanding of barriers.”
Booking terms and conditions can be found on our website, please familiarise yourselves with these before reserving your place on this Outreach Training session.
How can I contact the organiser with any questions?Email: education@
Do I have to bring my printed ticket to the event?No
Is it ok if the name on my ticket or registration doesn't match the person who attends?Yes
What if I want to cancel? If you wish to cancel your booking you will need to give 5 working days notice, as per our booking terms and conditions. Failure to give 5 working days notice or non-attendance will incur a £25 fee per person to cover administration costs, unfortunately as we are a charity this fee is non-negotiable.
Is my registration fee or ticket transferrable?You can transfer your ticket to another person or to another event, please see full terms and conditions on our website.

Wednesday, 20. March 2019, North Devon Hospice, Outreach: Lost for Words - Managing Difficult Conversations

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