15. January 2025 - 9:00 till 16:30

Office Management Executive Course - Online Training, Online Trianing Classroom, Wednesday, 15. January 2025


  
Office Management Executive Course - Online Training  
Duration: 120 Hours* 
Location:Online Learning 
* Please note that this is only an approximate figure and is dependent upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor. You have access to the course for 6 months.  This can be extended upon request. 
WHO SHOULD ATTEND 

Although office management may often be largely about day to day executive control andsupervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management. 
The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills. 
The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.
 
OBJECTIVE 
This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management. 
After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles. Office Managers earn an average of £23,000+*/year. 
*Source: Payscale.com, March 2013
 
COURSE MODULES 
The Context of Organisations 
Ø  Explain the role of management in an organisationØ  Understand what is meant by the business environment and how it impacts on an organisationØ  Explain the nature and scope of corporate strategy, and understand the strategic planning processØ  Understand what is meant by organisational culture and climateØ  Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operation 
Management Systems and Procedures 
Ø  Understand the ways in which organisations may be structuredØ  Explain the use of various key management processesØ  Identify the effective use of office administrative systems and proceduresØ  Explain how to plan and design office administrative proceduresØ  Explain the correct procedures for conducting effective business meetings
Business Information Management 
Ø  Understand why it is important for organisations to maintain business recordsØ  Identify how data may be gathered, interpreted and presentedØ  Explain the legislative requirements relating to the storage of personal dataØ  Outline the key conventions and main elements of financial accountingØ  Explain the purposes of budgets and the approaches to preparing budgetsØ  Distinguish between the different types of costs that exist
Communication 
Ø  Understand the purpose and importance of effective communicationØ  Explain the process and cycle of communicationØ  Identify the various kinds of workplace communication and how it is sentØ  Understand how to communicate effectively to othersØ  Be able to use properly the main methods of business writing
Time Management 
Ø  Understand the dilemma and  concept of timeØ  Explain the importance of effective time managementØ  Demonstrate how time management problems may be identifiedØ  Identify the causes of ineffective use of timeØ  Describe the strategies to make best use of timeØ  Outline the benefits to be gained by effective use of time
Customer Service 
Ø  Understand the importance and benefits of valuing customersØ  Identify the different types and categories of customers that existØ  Explain how to recognise and meet customers’ needs and expectationsØ  Identify and understand the main consumer legislation that existsØ  Understand how to effectively handle customer complaints and problems 
Working with Others 
Ø  Understand the importance of effective teams at workØ  Explain how teams develop and add value to an organisationØ  Understand what is meant by employee consultationØ  Outline the techniques for speaking effectively in a group situationØ  Understand what conflict is and how difficult situations may be handledØ  Carry out an employee grievance procedures 
Legislative Requirements 
Ø  Identify the main legislation relating to health and safety at work and its impact on the employment relationshipØ  Explain the duties of employers and employees relating to health and safetyØ  Explain the issues relating to the forming of a contract of employmentØ  Describe the main areas of statutory employment legislation and anti-discrimination legislationØ  Describe the main legislation relating to the disclosure and access of information in the workplace

Wednesday, 15. January 2025, Online Trianing Classroom, Office Management Executive Course - Online Training

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