Managing Patient Conversation - Southampton, Holiday Inn Southampton, Tuesday, 10. March 2020

Aim
To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect. 
Learning Outcomes


 Discuss patient experiences


 Why communication matters


 Recognise barriers to communication


 Identify key communication skills for:


           - Listening & responding to patients concerns, needs & preferences
           - Handling patients’ emotions sensitively & responding to difficult emotions


 Tailoring information based on individual needs


Intended Audience
All professional groups within health and social care
Method of delivery
Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates
Contact: Email petctacademy@, call 0161 918 2445

Tuesday, 10. March 2020, Holiday Inn Southampton, Managing Patient Conversation - Southampton

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