Managing Patient Conversation - Southampton, Holiday Inn Southampton, Tuesday, 10. March 2020

To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect. 
Learning Outcomes

 Discuss patient experiences

 Why communication matters

 Recognise barriers to communication

 Identify key communication skills for:

           - Listening & responding to patients concerns, needs & preferences
           - Handling patients’ emotions sensitively & responding to difficult emotions

 Tailoring information based on individual needs

Intended Audience
All professional groups within health and social care
Method of delivery
Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates
Contact: Email petctacademy@, call 0161 918 2445

Tuesday, 10. March 2020, Holiday Inn Southampton, Managing Patient Conversation - Southampton

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