09. March 2021 - 9:45 till 15:30
Venue TBC
United KingdomSouthampton

Managing Patient Conversation - Manchester, Venue TBC, Tuesday, 09. March 2021


To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect. 

Learning Outcomes

 Discuss patient experiences

 Why communication matters

 Recognise barriers to communication

 Identify key communication skills for:

           - Listening & responding to patients concerns, needs & preferences

           - Handling patients’ emotions sensitively & responding to difficult emotions

 Tailoring information based on individual needs

Intended Audience

All professional groups within health and social care

Method of delivery

Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates

Contact: Email email, call 0161 918 2445

Tuesday, 09. March 2021, Venue TBC, Managing Patient Conversation - Manchester

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