09. March 2021 - 9:45 till 15:30
Venue TBC
United KingdomSouthampton

Managing Patient Conversation - Manchester, Venue TBC, Tuesday, 09. March 2021

Aim


To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect. 


Learning Outcomes




 Discuss patient experiences




 Why communication matters




 Recognise barriers to communication




 Identify key communication skills for:




           - Listening & responding to patients concerns, needs & preferences


           - Handling patients’ emotions sensitively & responding to difficult emotions




 Tailoring information based on individual needs




Intended Audience


All professional groups within health and social care


Method of delivery


Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates


Contact: Email email, call 0161 918 2445

Tuesday, 09. March 2021, Venue TBC, Managing Patient Conversation - Manchester

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