Managing Grievances and Conflict, Spectra, Thursday, 07. November 2019

It is essential that grievances and conflict are managed proactively before small issues get out of hand. Most importantly, issues should be dealt with in a fair and consistent manner in accordance with policy and procedure, best practice and of course, current legislation.
If a conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish, and morale will remain high.
Who is this course aimed at?
This course is aimed at line managers, supervisors and HR practitioners at all levels and is invaluable both for those new to the area or in need of a refresher.
Learning outcomes


Understanding the importance of timely investigations and how they link into the grievance process. 


Recognise the difference between informal and formal grievance situations.


Knowledge of the legislative process and paperwork.


Diagnose conflict before it intensifies and apply appropriate resolution techniques.


Benefits for your business


This course will help you to avoid common pitfalls and reduce potential legal ramifications.


This course will equip you with the knowledge of how to manage conflict situations and grievances, saving you time and money. 


We will also provide tips on dealing with the curve ***** (such as what to do when an employee goes off sick or raises a grievance during an investigation or disciplinary process.) 


You and your Managers will be able to deal with issues in a timely manner, feel confident to nip issues in the bud and save time and money in the process. 


By adopting a fair and consistent approach to situations and handling them correctly, you will not only make sure you comply with relevant employment legislation but also reduce the potential costs of tribunals and damage to your company’s reputation.


This course will provide you with the opportunity to discuss any real issues or live cases that you are currently dealing with and also ask the trainer any questions you may have.

Thursday, 07. November 2019, Spectra, Managing Grievances and Conflict

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