Introduction to communication skills: Care, compassion, dignity and respect for The Christie Care Certificate, The Christie School of Oncology Education centre, Wednesday, 24. July 2019


*This course is exclusively for Christie staff undertaking the Christie Care Certificate
Course Description
Using the latest evidence, interactive discussion & DVD material, this session aims to enable staff to communicate in a way which ensures that patients feel their perspective has been heard, and that they & their relatives/carers have been treated with care, compassion, dignity and respect.

Outcomes

Explore the relationship between good communication skills and compassionate care
Recognise the attitudes and behaviours that enable patients to feel heard & respected
Identify & discuss the skills which enable sensitive communication

Content
• Patient experiences – why communication matters• Recognising barriers to communication• Key communication skills for: - Handling patient cues - Listening & responding to patients concerns, needs & preferences - Handling patients’ emotions sensitively & responding to difficult emotions
Suitable for
Healthcare support worker’s undertaking The Christie Care Certificate
Email , call 0161 446 3773 or visit @TheChristieSoO

Wednesday, 24. July 2019, The Christie School of Oncology Education centre, Introduction to communication skills: Care, compassion, dignity and respect for The Christie Care Certificate

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