Handling Difficult People Workshop (1 day Reading), Reading, Monday, 21. October 2019

Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive.
This one-day course has been designed to show you the importance of proper communication, setting goals and standards. Learn the different ways that difficult situations can be handled, then learn the correct way with the wrong box/right box technique.
Delegates who attend this workshop will learn:

How to handle people who are not doing the right thing.
How to manage your emotions and stay in control of the situation.
The assertive use of body language and voice tones.
How to use positive feedback to change people.
How to boost self-confidence and assertiveness.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited.

Monday, 21. October 2019, Reading, Handling Difficult People Workshop (1 day Reading)

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