Effective Support and Supervision of Staff, Robertson House, Thursday, 20. February 2020

Giving strong support and supervision to staff can make a world of difference to how they one-day course is suitable for managers, team leaders and anyone who has to oversee and motivate others. We examine key mechanisms that can be applied to any group and which make for effective support and supervision of both individuals and teams. Discover a mix of hard-skills and soft-skills ranging from
defining your role and their role, establishing expectations

Setting boundaries
Earning respect
Creating a constructive and sharing atmosphere
Giving feedback
Dealing with conflicts and tensions
Underlying causes of poor performance
listening skills
Training Needs Analysis

Do I have to book using Eventbrite?
No. You can simply contact us at training@ your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.
What refreshments are served at the training?
Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. There is no free lunch. The venue’s café serves hot and cold food on a cash basis.
Is there disabled access?
The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.
What are my transport/parking options getting to the event?
Please refer to the Google info here  
What can/can't I bring to the event? 
No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.
Is my registration/ticket transferrable?
If you want to transfer to another training course, please contact us with five or more days’ notice at training@civicostraining.org
Do I have to bring my printed ticket to the event?
No need
What is the refund policy?
Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do reserve the right to charge for the full cost of the course

Thursday, 20. February 2020, Robertson House, Effective Support and Supervision of Staff

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