Effective Communication Skills for Managers - Southampton, Holiday Inn Southampton, Wednesday, 11. March 2020

Aim 
To increase confidence and develop communication skills to:


Create collaborative & professional working relationships


Explore & work with resistance


Negotiate outcomes


Learning Outcomes
Identify, discuss and observe an effective communication model & underpinning skills which supports managers to:


Raise concerns with staff and colleagues (so that they are heard)


Challenge others behaviours / Address performance issues


Deliver significant information


Intended Audience
Specifically for line managers
Method of delivery
Interactive and classroom based, evidence base, model and principles for managing difficult interactions in the workplace together with a refresher of key communication skills to apply within the for discussion and application of the model related to specific workplace difficulties identified by thedelegates.
Email petctacademy@
call 0161 918 2445

Wednesday, 11. March 2020, Holiday Inn Southampton, Effective Communication Skills for Managers - Southampton

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