Cultural Excellence: Changing Behaviors – Driving Excellence!, Crowne Plaza Dublin - Blanchardstown, Thursday, 25. October 2018

OverviewIn the context of the current regulated life science manufacturing environment, a traditional business strategy that focuses on compliance-led processes and procedures is no longer effective in delivering excellence and reducing risks in the global supply of high quality medicinal, medical device and diagnostic products.
The new operational paradigm needs to be patient-centered and excellence-led. This program, delivered by one of the thought-leaders in this field, will motivate your own organisational transformation journey with insights built upon international research, practical tools and real world case studies.
Course ObjectivesUpon completion of the course, participants will be able to:

Understand the fundamental concepts of Cultural Excellence and behaviour based quality
Distinguish between a compliance-led culture and an excellence-led culture
Value the power of a building learning organisations and learning teams
Understand the link between Key Behavioural Indicators (KBIs) and Key Performance Indicators (KPIs)
Enable accountability and ownership through improvement teams
Build sustainable improvement programs through the development of new competencies and capabilities
Recognise the importance of rewarding and recognising wins

Course Modules

Understanding the role of organisational culture in delivering enhanced, patient-focused outcomes for your organisation
What is so special about Behaviour based Quality ? Knowing-Doing-BeingKey
Dimensions of Cultural Excellence
Leading transformation - Establishing a shared Vision
Shifting Mindsets: Transforming Attitudes
The Power of GEMBA: Engaging the entire workforce in tactical, team-based continuous improvement efforts
Designing Metrics that Matter: Is your current business scorecard driving unintended consequences?
Be Consistent! Align the oversight and reporting of performance management to avoid mixed messages
New Thinking- New Skills! The importance of enabling the cultural transformation by building new competencies, coaching, mentoring, critical thinking skills.

Thursday, 25. October 2018, Crowne Plaza Dublin - Blanchardstown, Cultural Excellence: Changing Behaviors – Driving Excellence!

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