CQI NoS: David Hoyle - Quality management - time for a change in approach?, RGU, Wednesday, 06. March 2019

Speaker - David Hoyle
Quality management - time for a change in approach?
In the first 18 years of the 21st century we have witnessed several serious quality failures which might lead some observers to think that we have failed abysmally at managing quality. It could be that the approach we are taking is not suitable for the economic environment in which we now find ourselves and therefore it’s time for a change in mind set or it could mean these failures are the result of natural variation about which we can do nothing. David Hoyle will use these failures to identify the factors that quality professionals should focus on and then examine the traditional approach to quality management, the assumptions we make, the things we do to increase and decrease quality and he'll propose a future role for quality professionals.
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Wednesday, 06. March 2019, RGU, CQI NoS: David Hoyle - Quality management - time for a change in approach?

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