Certified Agile Service Manager (CASM) | Dublin |, ICS Skills, Tuesday, 17. July 2018

Daysha Consulting has partnered with the DevOps Institute to bring enterprise level Certified Agile Service Manager (CASM) to the market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.
COURSE OBJECTIVES:
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: 

What it means to “be agile” 
The Agile Manifesto, its core values and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Scrum roles, artefacts and events as it applies to both products and processes
The two aspects of Agile Service Management 
Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
Agile Process Design—applying Agile practices to process design projects 

 
COURSE / STUDENT MATERIALS:

Sixteen (16) hours of instructor-led training and exercise facilitation
DevOps – The Basics (pre-class resource)
Learner Manual (excellent post-class reference)
Participation in unique exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities

CERTIFICATION:
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate. The certification is governed, administered and maintained by the DevOps Institute. The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.
AUDIENCE:

Individuals and organizations seeking a foundational understanding of DevOps
Employees and managers responsible for designing, reengineering or improving process
Consultants guiding their clients through process improvement initiatives
Internal and external suppliers
Process stakeholders

Tuesday, 17. July 2018, ICS Skills, Certified Agile Service Manager (CASM) | Dublin |

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