Brilliant Customer Service Skills, Holiday Inn, Wednesday, 11. September 2019

Brilliant Customer Service Skills
Description
You will learn practical and proven ways of improving customer service and support standards. This includes:


How to deliver customer service excellence every time!


Improved communication skills by telephone and **** to ****


Managing and exceeding expectations for improved customer satisfaction.



Content
What is Brilliant Customer Service?


The skills, mind-set and behaviours required to deliver customer service excellence


How to make every customer feel important


The SPECIAL model - creating customer satisfaction naturally and consistently


Applying these principles to your job role and customer type - practical exercises


Better people skills and best practice telephone techniques


Brilliant first impressions - welcoming – the first thirty seconds


The do’s and don’t’s of telephone communication


How to use behavioural flexibility to create a more positive experience for customers



Who should attend
All staff who work directly with customers all support those that do. Suitable for internal and external customer support. 

Running time: Half day from 09.15 to 12.45 

Tickets: RRP £149 Plus VAT (Early bird booked 3 weeks in advance £99 Plus VAT)
Reserve your ticket now and pay on invoice

About the trainer and training format
The course is delivered by Graham Roberts-Phelps, business skills training specialist
Over the last twenty years Graham has personally trained or coached over 25,000 business professionals in 30 countries and hundreds of organisations.
The course is interactive, well-paced and highly participative, using the latest learning techniques to help capture and keep learner’s attention throughout the course.

Brilliant course, really interesting and very focused to my job role and day to day work.’‘Took away some very good ideas that I can use every day… good examples too.’

Wednesday, 11. September 2019, Holiday Inn, Brilliant Customer Service Skills

The Grooming Show 2020
Saturday 18. January 2020
Leamington Spa Half Marathon
Sunday 05. July 2020
Oktoberfest - Coventry!
Saturday 12. October 2019
Dulux Select Decorator Awards
Tuesday 26. November 2019
Balsall Business Club September 2019
Friday 20. September 2019
4th Avenue Christmas Party Night
Friday 13. December 2019
Find more interesting events
Get event recommendations based on your Facebook taste. Get it now!Show me the suitable events for meNot now