Brilliant Business Writing Skills, Holiday Inn, Wednesday, 11. September 2019

Brilliant business writing skills
DescriptionThis course will give you the opportunity to focus on the written word - the style andtone, and the impact it will have on your reader. Key outcomes include:


Write more effective, engaging and empathetic emails and customer communication


Follow best-practices and proven principles for writing accurately, clearly and concisely




Save time in writing and dealing with responses to emails, online messages and letters


The course includes practical exercises, discussion and one-to-one feedback from yourtrainer.
Best practice business writing skills


What does an impressive and effective document, letter or email look like?


Openings and endings – starting off right and ending correctly – with examples.


Expressing your points clearly and clarifying your aim and objectives.


Seven principles of effective business writing with best-practice examples.



Editing skills and proofreading techniques


Quick quiz - how good is your English knowledge?


Editing techniques and skills practice to get your documents right the first time, every time.




Proofreading techniques and skills for different types of documents.


Knowing what to look for – quick check-list.



Business writing 3: Email etiquette and email best practice


Email etiquette – the ten do’s and don’ts of email sending.


Email links, attachments and security.


Rules and standards for better emails.


When to use the telephone or **** to **** conversations instead of an email.



Who should attend
All staff, especially customer service, sales and marketing staff and managers, businessowners and freelance staff.
Running time: Half day from 13.30 to 17.00
Tickets: RRP £149 Plus VAT per person (Early bird booked 3 weeks in advance £99 Plus VAT per person)
Reserve your ticket now, pay on invoice later
About the trainer and training formatThe course is delivered by Graham Roberts-Phelps, business skills training specialist. Over the last twenty years Graham has personally trained or coached over 25,000 business professionals in 30 countries and hundreds of organisations. The course is interactive, well-paced and highly participative, using the latest learning techniques to help capture and keep learner’s attention throughout the course.

‘Brilliant course, really interesting and very focused on my job role and day to daywork.’‘Took away some very good ideas that I can use every day… good examples too.’

Wednesday, 11. September 2019, Holiday Inn, Brilliant Business Writing Skills

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